Customer Experience Speaker | Dan Gingiss | Winning at Social
Upcoming speaking engagements
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previous speaking engagements

Customer ContACT Week 

June 18-22, 2018 | Las Vegas | #CCWVegas18

Keynote: Create Engaging Experiences and

Respond Instantly on Social Media


September 4-7, 2018 | Boston | #INBOUND18

Session: How A Remarkable Customer Experience Can Be Your Best Marketing

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The Marketing Book Podcast

May 25, 2018

"Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss"

Your competition can copy everything your company does... except your customer experience. With host Douglas Burdett.

Soulful PR with JANEt MURRAY

May 3, 2018

Why customer care should be part of your marketing strategy

social media marketing world 2018

March 1-2, 2018 | San Diego | #SMMW18

Presentation: Why Social Media is Key to the Customer Experience

Navigating the Customer Experience podcast

January 9, 2018

"Do Simple Better – Success Route for Customer Loyalty"

A big part of customer experience with Social Media is that the customer now has a platform by which they can express their voice... It’s no longer what you say the brand is but it’s what your customers say the experience is. With host Yanique Grant.

The Marketing Buzzword Podcast

January 8, 2018

"Social Customer Care with Dan Gingiss – Episode 1"

Welcome to the very first episode of the Marketing Buzzword Podcast! This is THE podcast which seeks to separate the wheat from the chaff, the good from the bad, and the sweet from the sour in terms of buzzwords. With host Ben Roberts.

The Customer Service Summit

November 16-17, 2017 | New York | #CSMNY

Keynote: "How to Create Shareable Experiences and Optimize Your Customer Service"

Socially Supportive podcast

November 8, 2017

"Winning at Social Customer Care with Dan Gingiss"

Discussing the book, "Winning at Social Customer Care," specifically how offline experiences come online and what social teams need to do to be prepared.

With host Frankie Saucier.

Creative Warriors Podcast

October 3, 2017

"How to Create Exceptional Engaging Experiences on Social Media"

Many companies shy away from social media, because they are afraid of complaints. However, social media is a great place to engage customers. By listening to your customers and showing empathy, you can turn those angry posts into positive ones.

With host Jeffrey Shaw.

Digital Customer Experience  Strategies Summit

September 19-20, 2017 | Chicago | #DCXUS17

Keynote: "Enhance Your DCX in a World Always Online"

Renegade Thinkers Unite Podcast

September 15, 2017

"Meet McDonald's Maestro of Social Customer Care"

If you’re not focusing on customer experience, you may be missing out on a huge opportunity to build brand love.

With host Drew Neisser.

#Twittersmarter podcast

September 9, 2017

"Using Twitter As Your Best Customer Service Channel"

In this episode, Dan shares actionable tips for using Twitter as a channel for great Customer Service and Social Customer Care. With host Madalyn Sklar.

social media day chicago

June 30, 2017 | Chicago | #ChicagoSocial17

"How to Identify the Customer Experiences That Will Get Amplified in Social Media"

Get a free Digital Pass here!

social media marketing podcast

June 16, 2017

How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? In this episode, Social Media Examiner CEO Michael Stelzner interviews Dan Gingiss, exploring the most important qualities of social care representatives and learning about tools to make providing social customer care easier.

Corporate Social Media Summit

June 15-16, 2017 | New York | #CSMNY

"Why Social Customer Care Can Be Your Best Marketing"

Brand Innovators Future of Media

June 7, 2017 | Chicago | #BISummit

Fireside Chat:

Dealing with Offline Experiences in the Online World


The Future of Media: Social, Mobile, & Emerging Platforms

summit on



June 2, 2017 | Online | #SummitonContent

"Customers Write the Best Content: How to Translate Social Customer Service into Great Marketing"

the social shake-up

May 23-24, 2017 | Atlanta | #ShakeUpShow

Keynote/Fireside Chat: Winning at Social Customer Care

crack the customer code podcast

April 2017

"It's time to own social customer care"

Providing great customer service is important, no matter what channel is being used. But when it comes to engaging with customers on social, many companies are reluctant to invest where it counts. With hosts Jeannie Walters and Adam Toporek.

customer experience leadership forum

May 9, 2017 | Chicago | #ArgyleCX

Keynote Presentation: "How to Identify the Customer Experiences That Will Get Amplified in Social Media" 

Panel Discussion: "The Modern Day Customer Care and Customer Experience Executive"

Dan Gingiss at Social Media Marketing World SMMW17

the modern customer podcast

April 27, 2017

"Customer Experience in the Age of Social Media"

Customer experience is constantly evolving as new products and technology are introduced, but nothing has changed it more than social media. With host Blake Morgan.

frank reactions podcast

April 2017

"Why You'd Better Care About Social Customer Care"

More and more customers are turning to social media when they’ve got a problem or complaint. If you aren’t there to offer that social customer care, things can easily get out of control and you might not even know that a tsunami is about to hit you till you’re drowning. With host Tema Frank.

"How Brands Can Use Social Media to Improve

Customer Service"

I was interviewed live on the floor of the New York Stock Exchange for the online TV network Cheddar.

Dan Gingiss at Social Media Marketing World SMMW17

live interview on cheddar

April 6, 2017

casual fridays podcast

April 2017

"How to Win at Social Customer Care"

Do you have a social customer care strategy? Do you want to know the essential steps to win at social customer care? Today, I sit down with Dan Gingiss, host of the "Focus on Customer Service" podcast and author of the new book, "Winning at Social Customer Care" to outline the eight steps to win at social customer care. With host Tyler Anderson.

social pros podcast

April 2017

"Why Social Media Customer Service Is a Marketing Opportunity"

Dan Gingiss, Author of Winning at Social Customer Care, joins the Social Pros Podcast to discuss the power, impact, and future of customer service through social.

With hosts Jay Baer and Adam Brown.

social business engine podcast

April 2017

"Winning at Social Customer Care"

In this episode, Dan discusses highlights from his new book Winning at Social Customer Care – How Top Brands Create Engaging Experiences on Social Media.

With host Bernie Borges.

Social Media Marketing World

March 22-24, 2017 | San Diego | #SMMW17

How to Identify the Customer Experiences
That Will Get Amplified in Social Media

How Companies Become Best-in-Class
at Social Customer Care

EchoJunction Podcast

March 2017

"Dan Gingiss Talks Social Customer Care"

Subject matter expert and thought leader, Dan Gingiss is back on the podcast with host Adam Fraser to discuss his new book on social customer care. A great discussion with a true subject matter expert, a real deep dive into the important topic of social customer service. Well worth a listen for marketers, customer experience and customer service professionals alike.

The Customer Service Summit

November 9-10, 2016

Exceeding Expectations: How delivering unrivaled customer experiences offline can be your best online strategy

Panel Discussion:
Shift from Reactive to Proactive: Reduce call volumes whilst increasing customer retention through pre-emptive service

Secret Service Summit

September 30, 2016

The Impact of Social Media on Customer Experience

Amazing Business Radio

July 2016

Host Shep Hyken discusses social customer care with Dan Gingiss, expert on social media & social customer care, and co-host of the “Focus on Customer Service” podcast. Dan shares his thoughts on the impact that social media is having on customer service and provides tips on how to deliver a better customer experience by using social media.

Social Media Marketing World

March 2016

How to Create a World Class Social Care Program:

8 Building Blocks

Panel Discussion:
How Businesses are Building World Class Customer Service

EchoJunction Podcast

March 2016

"Dan Gingiss Talks Customer Experience"

Dan Gingiss joins the podcast to talk customer experience and social customer service with host Adam Fraser. What is customer experience? How can brands measure and track customer experience? And social media's impact on customer experience. With host Adam Fraser.

Social Media Marketing Podcast

December 2015

Does your business have a social customer service plan? Want to step up your customer service on social media? To discover how to improve your social customer care, Social Media Examiner CEO Mike Stelzner interviews Dan Gingiss.

The Social Shake-Up

June 10, 2015

Presentation: The Impact of Social Media on Customer Experience (and Vice Versa!)

Social Business Engine podcast

June 2015

On this episode Dan and host Bernie Borges discuss how “customer experience is the new marketing.” 
● Why customer experience is so important in modern business
● How the customer experience benefits you in financial ways
● The impacts to your business of good customer experience
● What makes people share their experiences on social media
● Why you should serve the customer on their preferred channel

Other Speaking Engagements


Why CMOs Should Care More About Social Customer Service (AdAge)

Author Interview with Heidi Cohen (link)

#SocialROI Twitter Chat with Madalyn Sklar (link)

#InfluencerInterviews Series by Onalytica (link)

Highly Regulated Industries Try Employee Advocacy on Social (AdAge)

Coffee Break with Game-Changers with Bonnie D. Graham (link)

AT&T AI Suppliers Summit

Corporate Social Media Summit


Forrester Customer Experience Council
Internet Week New York

JFAM Forum

Motorola Solutions Channel Partner Expo

Social Hangout Podcast with Eric L. Mitchell and Maxwell Finn

Social Media Masters Summit

Social Media Today SMTLive Webinars
Spredfast Summit
Sykes Enterprises Customer Experience Leadership Council

Think Summit

Quoted in:
Hug Your Haters by Jay Baer (link)
How To Make Money With Social Media by Jamie Turner (link)
"Digital Transformation: Why and How Companies are Investing in New Business Models to Lead Digital Customer Experiences" Brian Solis (link)

Winning at Social | Dan Gingiss

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©2019 by Dan Gingiss