Upcoming speaking engagements
previous speaking engagements
Customer ContACT Week
June 18-22, 2018 | Las Vegas | #CCWVegas18
Keynote: Create Engaging Experiences and
Respond Instantly on Social Media
September 4-7, 2018 | Boston | #INBOUND18
Session: How A Remarkable Customer Experience Can Be Your Best Marketing
The Marketing Book Podcast
May 25, 2018
"Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss"
Your competition can copy everything your company does... except your customer experience. With host Douglas Burdett.
social media marketing world 2018
March 1-2, 2018 | San Diego | #SMMW18
Presentation: Why Social Media is Key to the Customer Experience
Navigating the Customer Experience podcast
January 9, 2018
"Do Simple Better – Success Route for Customer Loyalty"
A big part of customer experience with Social Media is that the customer now has a platform by which they can express their voice... It’s no longer what you say the brand is but it’s what your customers say the experience is. With host Yanique Grant.
The Marketing Buzzword Podcast
January 8, 2018
"Social Customer Care with Dan Gingiss – Episode 1"
Welcome to the very first episode of the Marketing Buzzword Podcast! This is THE podcast which seeks to separate the wheat from the chaff, the good from the bad, and the sweet from the sour in terms of buzzwords. With host Ben Roberts.
Socially Supportive podcast
November 8, 2017
"Winning at Social Customer Care with Dan Gingiss"
Discussing the book, "Winning at Social Customer Care," specifically how offline experiences come online and what social teams need to do to be prepared.
With host Frankie Saucier.
Creative Warriors Podcast
October 3, 2017
"How to Create Exceptional Engaging Experiences on Social Media"
Many companies shy away from social media, because they are afraid of complaints. However, social media is a great place to engage customers. By listening to your customers and showing empathy, you can turn those angry posts into positive ones.
With host Jeffrey Shaw.
Renegade Thinkers Unite Podcast
September 15, 2017
"Meet McDonald's Maestro of Social Customer Care"
If you’re not focusing on customer experience, you may be missing out on a huge opportunity to build brand love.
With host Drew Neisser.
September 9, 2017
"Using Twitter As Your Best Customer Service Channel"
In this episode, Dan shares actionable tips for using Twitter as a channel for great Customer Service and Social Customer Care. With host Madalyn Sklar.
social media marketing podcast
June 16, 2017
How does your business respond to customer concerns and inquiries? Do you have a social customer care plan in place? In this episode, Social Media Examiner CEO Michael Stelzner interviews Dan Gingiss, exploring the most important qualities of social care representatives and learning about tools to make providing social customer care easier.
Brand Innovators Future of Media
June 7, 2017 | Chicago | #BISummit
Dealing with Offline Experiences in the Online World
The Future of Media: Social, Mobile, & Emerging Platforms
crack the customer code podcast
"It's time to own social customer care"
Providing great customer service is important, no matter what channel is being used. But when it comes to engaging with customers on social, many companies are reluctant to invest where it counts. With hosts Jeannie Walters and Adam Toporek.
customer experience leadership forum
May 9, 2017 | Chicago | #ArgyleCX
Keynote Presentation: "How to Identify the Customer Experiences That Will Get Amplified in Social Media"
Panel Discussion: "The Modern Day Customer Care and Customer Experience Executive"
the modern customer podcast
April 27, 2017
"Customer Experience in the Age of Social Media"
Customer experience is constantly evolving as new products and technology are introduced, but nothing has changed it more than social media. With host Blake Morgan.
frank reactions podcast
"Why You'd Better Care About Social Customer Care"
More and more customers are turning to social media when they’ve got a problem or complaint. If you aren’t there to offer that social customer care, things can easily get out of control and you might not even know that a tsunami is about to hit you till you’re drowning. With host Tema Frank.
"How Brands Can Use Social Media to Improve
I was interviewed live on the floor of the New York Stock Exchange for the online TV network Cheddar.
live interview on cheddar
April 6, 2017
casual fridays podcast
"How to Win at Social Customer Care"
Do you have a social customer care strategy? Do you want to know the essential steps to win at social customer care? Today, I sit down with Dan Gingiss, host of the "Focus on Customer Service" podcast and author of the new book, "Winning at Social Customer Care" to outline the eight steps to win at social customer care. With host Tyler Anderson.
social pros podcast
"Why Social Media Customer Service Is a Marketing Opportunity"
Dan Gingiss, Author of Winning at Social Customer Care, joins the Social Pros Podcast to discuss the power, impact, and future of customer service through social.
With hosts Jay Baer and Adam Brown.
social business engine podcast
"Winning at Social Customer Care"
In this episode, Dan discusses highlights from his new book Winning at Social Customer Care – How Top Brands Create Engaging Experiences on Social Media.
With host Bernie Borges.
Social Media Marketing World
March 22-24, 2017 | San Diego | #SMMW17
How to Identify the Customer Experiences
That Will Get Amplified in Social Media
How Companies Become Best-in-Class
at Social Customer Care
"Dan Gingiss Talks Social Customer Care"
Subject matter expert and thought leader, Dan Gingiss is back on the podcast with host Adam Fraser to discuss his new book on social customer care. A great discussion with a true subject matter expert, a real deep dive into the important topic of social customer service. Well worth a listen for marketers, customer experience and customer service professionals alike.
The Customer Service Summit
November 9-10, 2016
Exceeding Expectations: How delivering unrivaled customer experiences offline can be your best online strategy
Shift from Reactive to Proactive: Reduce call volumes whilst increasing customer retention through pre-emptive service
Amazing Business Radio
Host Shep Hyken discusses social customer care with Dan Gingiss, expert on social media & social customer care, and co-host of the “Focus on Customer Service” podcast. Dan shares his thoughts on the impact that social media is having on customer service and provides tips on how to deliver a better customer experience by using social media.
Social Media Marketing World
How to Create a World Class Social Care Program:
8 Building Blocks
How Businesses are Building World Class Customer Service
"Dan Gingiss Talks Customer Experience"
Dan Gingiss joins the podcast to talk customer experience and social customer service with host Adam Fraser. What is customer experience? How can brands measure and track customer experience? And social media's impact on customer experience. With host Adam Fraser.
Social Media Marketing Podcast
Does your business have a social customer service plan? Want to step up your customer service on social media? To discover how to improve your social customer care, Social Media Examiner CEO Mike Stelzner interviews Dan Gingiss.
Social Business Engine podcast
On this episode Dan and host Bernie Borges discuss how “customer experience is the new marketing.”
● Why customer experience is so important in modern business
● How the customer experience benefits you in financial ways
● The impacts to your business of good customer experience
● What makes people share their experiences on social media
● Why you should serve the customer on their preferred channel
Other Speaking Engagements
Why CMOs Should Care More About Social Customer Service (AdAge)
Author Interview with Heidi Cohen (link)
#SocialROI Twitter Chat with Madalyn Sklar (link)
#InfluencerInterviews Series by Onalytica (link)
Highly Regulated Industries Try Employee Advocacy on Social (AdAge)
Coffee Break with Game-Changers with Bonnie D. Graham (link)
AT&T AI Suppliers Summit
Corporate Social Media Summit
Forrester Customer Experience Council
Internet Week New York
Motorola Solutions Channel Partner Expo
Social Hangout Podcast with Eric L. Mitchell and Maxwell Finn
Social Media Masters Summit
Social Media Today SMTLive Webinars
Sykes Enterprises Customer Experience Leadership Council
Hug Your Haters by Jay Baer (link)
How To Make Money With Social Media by Jamie Turner (link)
"Digital Transformation: Why and How Companies are Investing in New Business Models to Lead Digital Customer Experiences" Brian Solis (link)