As usual, there was no shortage of great articles on social media, customer service, and customer experience during the past two weeks. It does seem that this topic is in the news more often these days, so more publications are writing about it. This results in good fodder for social media discussion! And as usual, I am here to curate these articles so you don't have to!
If you enjoy this newsletter, please consider sharing it on your social channels so others can discover it as well! And now, without further ado, let's get to the top articles: