“Winning at Social“ Newsletter: My Favorite Articles


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"Winning at Social" Newsletter: My Favorite Articles

June 26, 2017

As usual, there was no shortage of great articles on social media, customer service, and customer experience during the past two weeks. It does seem that this topic is in the news more often these days, so more publications are writing about it. This results in good fodder for social media discussion! And as usual, I am here to curate these articles so you don't have to! 


If you enjoy this newsletter, please consider sharing it on your social channels so others can discover it as well! And now, without further ado, let's get to the top articles:


A.I. and Customer Service - Does It Work? | David Laud on LinkedIn Pulse


Why Do Unhappy Customers Leave Negative Reviews? | Isabella Andersen on Social Media Today


Mark Zuckerberg explains why he just changed Facebook's mission | Heather Kelly on CNN


Tracking social media ROI with a free tool everyone can use | Brian Fanzo on Medium


How Battling Brands Online Has Gained Urgency, and Impact | Farhad Manjoo on New York Times


Alexa, Stop Hijacking My Customer Relationships! | Eric Bisceglia on AdvertisingAge

4 Easy and Effective Ways to Invest in Your Customers


Complimentary Should Mean Free | Shep Hyken on ShepHyken.com


6 Things Your Business Must Do Before Launching a Chatbot on Facebook Messenger | Andrew Macarthy on Social Media Today

Instagram Stories Now up to 250 Million Daily Users, Increasing Pressure on Snap Inc. | Andrew Hutchinson on Social Media Today



Owner Tired Of Rude Customers Puts Up Genius Bar Sign To Teach Them A Lesson, And It Works Instantly



Did I miss any of your favorites? If so, let me know by contacting me! Thanks for reading and have a great week!


Winning at Social Customer Care is now available! Order on this site for a signed copy or directly on Amazon






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Winning at Social | Dan Gingiss

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