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As usual, there was no shortage of great articles on social media, customer service, and customer experience during the past two weeks. It does seem that this topic is in the news more often these days, so more publications are writing about it. This results in good fodder for social media discussion! And as usual, I am here to curate these articles so you don't have to!
If you enjoy this newsletter, please consider sharing it on your social channels so others can discover it as well! And now, without further ado, let's get to the top articles:
A.I. and Customer Service - Does It Work? | David Laud on LinkedIn Pulse
Why Do Unhappy Customers Leave Negative Reviews? | Isabella Andersen on Social Media Today
Mark Zuckerberg explains why he just changed Facebook's mission | Heather Kelly on CNN
Tracking social media ROI with a free tool everyone can use | Brian Fanzo on Medium
How Battling Brands Online Has Gained Urgency, and Impact | Farhad Manjoo on New York Times
Alexa, Stop Hijacking My Customer Relationships! | Eric Bisceglia on AdvertisingAge
4 Easy and Effective Ways to Invest in Your Customers
Complimentary Should Mean Free | Shep Hyken on ShepHyken.com
6 Things Your Business Must Do Before Launching a Chatbot on Facebook Messenger | Andrew Macarthy on Social Media Today
Owner Tired Of Rude Customers Puts Up Genius Bar Sign To Teach Them A Lesson, And It Works Instantly
Did I miss any of your favorites? If so, let me know by contacting me! Thanks for reading and have a great week!
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